Returns & Refund

Returning Equipment

It is the responsibility of the Client to ensure that all rental items are available for pick-up at the designated resort, hotel or vacation home on the date and time specified in the reservation. All rental items are to be returned to OBMX staff on the date of return. We prefer for some to be available for pick up at the delivered location. (Please note: If pick up is scheduled for a morning return, pick up may occur from 10 am to 12 pm, depending on the location, additional area pickups, and driver availability)

If the Client wishes to extend the rental period the Client must contact OBMX before the agreed upon return time. OBMX may, at its own discretion allow or deny any extension. OBMX reserves the right to charge the Client’s card and Client agrees to allow the charge of $25 for each additional day or fraction of a day the rental item(s) is kept by the Client. 

Client agrees to contact OBMX in the event of a delay in returning the rental item(s) at the agreed upon time. It is the sole discretion of OBMX as to whether a grace period may be granted. A $25 fee may be applied for return trips to pick up rental items if not returned at the agreed upon time as listed in the rental reservation or prearranged with OBMX. (Returned items are to be brought to the bell stand or front desk and never to be left in rooms or inside vacation homes or condos) Client agrees to contact OBMX if the rental item(s) is returned earlier than the agreed upon date of return. Failure to notify OBMX will void any insurance taken on the Equipment.

The client may request a change of product for reasons of size or transportation issues. These requests are solely at the discretion of OBMX based on product availability. Such requests are subject to a $25 fee per item.In the event the return baby equipment need special cleaning processes to remove stubborn stain (food stain, child vomit, leaking diaper or other bodily fluid) – we will charged an minimum $100 cleaning fee at OBMX’s discretion and will deduct from the deposit.

Damages to or loss of Equipment

The Client shall accept for use, as is, the rental item(s) listed on the reservation, and accept full responsibility for the care of the equipment while it is in the Client’s possession.

The Client is responsible to pay the full replacement value of any rental item(s) rented under this Agreement that is not returned to OBMX within 48hrs of the end of the agreement. 

The Client also agrees to authorize the replacement cost of each rental item(s) to the Client’s credit card if the rental item(s) is not returned. If an item(s) has been recovered after the client has been charged, a full refund of the replacement charge will be issued to the client.

The Client is responsible to pay the replacement cost of any lost parts or accessories, whether paid for or provided free of charge. These include but are not limited to: Shoulder straps, harnesses, parent consoles, rain covers, cooler bags, glider boards and car seat adapters. These items may be provided for a small fee or free of charge and are not guaranteed to be available during your rental. 

The Client is responsible for the loss, theft, damage or destruction of the rental item(s) and agrees to pay the full replacement value for the rental item(s).

The Client also agrees to authorize the replacement cost of the rental item(s) to the Client’s credit card. 

The Client agrees to return the rental item(s) in the same condition as it was delivered and to report any loss, theft, damage or destruction to the rental item(s) immediately to OBMX.

The Client hereby acknowledges that it was offered the opportunity to purchase insurance to cover the theft, damage or destruction of the rental item(s), and elected/declines to purchase insurance.

 Cancellation

A full refund will be given for all cancellations made 48 hours or more prior to your rental date. All cancellations made within the 48-hour window will be charged the minimum rental fee of $60 for a single Equipment and $90 for a double Equipment. Refunds for reservations made greater than 120 days from the date of cancellation will be refunded via PayPal or by check.

A finance charges of S$50 will applied to all cancellation refunds.

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