Shopping Cart

Warranty Policy

warranty-icon.png
 
All products are warranted against defects in material and workmanship at the time of manufacture for a period up to 2 years from the original purchase date. If your product arrives missing parts, we require a replacement request be made within the first 90 days from the purchase date. If you are experiencing any sort of difficulties with a product past the warranty period, we encourage you to call our Customer Care Center at (65) 98181590 email us at sales@citybaby.sg.  We strive to help in any way we can.
 
This warranty is not transferable and extends only to the original retail purchaser and is only valid when supplied with proof of purchase. Please retain proof of purchase for this limited warranty.

Citybaby requires a proof of purchase from an authorized Citybaby retailer, If you are unable to obtain a proof of purchase, Citybaby may request for you to pay in part or in whole for shipping costs and/or for replacement parts or products.

 

The 2 Year Warranty covers defects in material and/or workmanship, including the following:
  • Chassis
  • Frame
  • Harnesses
  • Canopies
  • Fabrics
  • Zippers
  • Snaps

 

The Warranty does not cover claims and/or damage caused by the following:
  • Misuse
  • Abnormal use
  • Dirt, sand, and/or staining caused by the use
  • Use of the product in excess of maximum weight specifications
  • Poor handling from airline or freight company
  • General wear and tear
  • Second-hand products
  • Overinflation
  • Mould, stains, rust or sun damage from general use
  • Torn or worn handgrips from general use
  • Modification of products
  • Poorly maintained and/or stored products
  • Lost or stolen products
  • Use other than specified by the product's instruction manual
  • Damage to wheels/tires such as holes or tears, punctures
  • Improper installation of third-party products that are incompatible with the product

 

If you meet all the requirements needed and have obtained all of the information necessary to submit your claim, please email this information to sales@citybaby.sg or call the Citybaby Customer Care Center at (65) 98181590 during our regular hours of operation; Monday through Friday, from 10 A.M. to 5 P.M. Singapore Time.