All products are warranted against defects in material and workmanship at the time of manufacture for a period up to 2 years from the original purchase date. If your product arrives missing parts, we require a replacement request be made within the first 90 days from the purchase date. If you are experiencing any sort of difficulties with a product past the warranty period, we encourage you to call our Customer Care Center at (65) 98181590 email us at email@example.com. We strive to help in any way we can.
This warranty is not transferable and extends only to the original retail purchaser and is only valid when supplied with proof of purchase. Please retain proof of purchase for this limited warranty.
Citybaby requires a proof of purchase from an authorized Citybaby retailer, If you are unable to obtain a proof of purchase, Citybaby may request for you to pay in part or in whole for shipping costs and/or for replacement parts or products.
The 2 Year Warranty covers defects in material and/or workmanship, including the following:
The Warranty does not cover claims and/or damage caused by the following:
Dirt, sand, and/or staining caused by the use
Use of the product in excess of maximum weight specifications
Poor handling from airline or freight company
General wear and tear
Mould, stains, rust or sun damage from general use
Torn or worn handgrips from general use
Modification of products
Poorly maintained and/or stored products
Lost or stolen products
Use other than specified by the product's instruction manual
Damage to wheels/tires such as holes or tears, punctures
Improper installation of third-party products that are incompatible with the product
If you meet all the requirements needed and have obtained all of the information necessary to submit your claim, please email this information to firstname.lastname@example.org or call the Citybaby Customer Care Center at (65) 98181590 during our regular hours of operation; Monday through Friday, from 10 A.M. to 5 P.M. Singapore Time.